Operations Manager

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Salary: £32,000 - 35,000

General

To manage all the due diligence relating to Health & Safety, Fire Safety, Legionella Management and Risk Assessments etc
To ensure that routine maintenance and servicing is conducted on all equipment used by staff
To have a working knowledge of the Point of Sale/Website CMS/Projection TMS and day to day operation of the Cinema and Cafe/Bar to maintain the smooth running of the business.
To manage customer service and the membership database and answer queries by email

Cinema/Projection Department

To ensure the film schedule/website is updated promptly. Ensure that all films and KDMS have arrived on time, have been ingested, tested and scheduled for projection with the correct volume/trailers and lighting cues for each screen
Creating film entries and the weekly film schedule on INDY.
Monitoring and reporting any issues with INDY that may affect customer experience (membership etc). Assisting customers with any website user queries
Updating and improving the website including content management/events/marketing – coordinating digital content, newsletters and information about events/promos.
Creating promotional pre-show and media videos for special events. arrangements for special events, handling the projection and tech for screening and bar on the day
To have a comprehensive knowledge of the film program and the local audience to understand the programming choices
To ensure the prompt delivery/transport/testing/scheduling of all film content and managing additional content where necessary
To assist the FOH manager with the operational requirements of events and private hires
To manage relationships with all contractors/service providers and ensure all equipment/service is operating up to standard and looked after

Due Diligence and administrative duties

To ensure all staff records are stored/updated correctly and that staff are trained and briefed on their responsibilities – this includes making sure they have the relevant qualifications and certificates
To deal promptly and firmly with any issues caused by customers or members of the public causing disruption. To escalate where necessary and safeguard staff with training and resources
To keep record of and test the systems that maintain a safe working environment; Fire prevention system, Health & Safety, Legionella etc
To update and develop job roles/responsibilities where relevant in order to maintain and efficient operation of the cinema
To provide round ups and reports on financial performance of films/events/products for the insight of the Directors’ board
To keep track of staff rota and labour spend, managing budget where necessary

It will be desirable for applicants to:

have experience with INDY, CSS, Customer.io, Rosetta Bridge, Canva
have a good working knowledge of all technical aspects of programming and projections
have a good working knowledge of hospitality
be passionate about film and cinema
demonstrate the ability to deal promptly and politely with any customer queries or complaints
demonstrate the ability to engage with customers in a professional and welcoming manner

Training will be provided if needed in:

Fire Warden procedures

Food Hygiene and Safety

First Aid

Applications should include a CV and covering letter.
Send to: manager@actonecinema.co.uk

#LI-DNI

The closing date for this position is 06/10/2025 at 12:00

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