Privacy Policy

How do we collect information?

We collect information from you when you visit our website in the following ways:

  • When you sign up to our newsletter through a web form. We use Mailchimp to manage our mailing list subscribers and to send newsletters.
  • When you enrol for one of our online learning courses and submit comments as part of the course. We use LifterLMS for to manage our online learning courses and student enrolments.
  • When you register for one of our events and/or training courses. We use Tito to manage the ticketing at our events and training, we use Stripe to manage payments for our events and training courses.
  • As cookies – small files that a site or its service provider transfers to your computer’s hard drive through your web browser that (if you allow) enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. You can find more info on how to control cookies on your computer at

What information do we collect?

We collect:

  • Your email address, first name, surname and preferences when you sign up to our mailing list, and how you use our emails – for example, whether you open them and which links you click on;
  • Your IP address, and details of which version of web browser you used;
  • Questions, queries or feedback you leave via our comments for our online courses;
  • Account information. If you sign up as a student to our online learning courses, you must provide an email, password and address. We will also store your account preferences and settings.
  • Transactional Information. If you purchase services from us (e.g. Screening Days passes or access to online learning course), we will collect certain information from you, including name, address, your place of work, email address and information about the service you are purchasing. Payments are processed by third-party payment processors (e.g. Stripe), so please refer to the applicable processor’s terms and privacy policy for more information about how payment information is processed and stored.
  • Information on how you use the site, using cookies and page tagging techniques.

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it, in accordance with the Data Protection Act 1998.

Under the GDPR there are six lawful bases under which organisations can collect, use and store personal data. We have identified four which we rely upon for our organisational activities: Consent, Contractual, Legitimate Interests and Legal Obligation.

Contractual: in many circumstances we rely on the lawful basis of “performance of a contract”, this enables us to process your personal data to provide our services (or in preparation for the contract).

Consent: in some circumstances we rely on your specific consent, whereby you actively agree and “opt-in” (e.g. newsletter sign-ups). We will always make it clear how you can withdraw you consent at any time.

Legal Obligation: there will be circumstances under which we are legally obliged to hold your personal data or required to disclose it to a third party by law, such as funders.

Legitimate Interests: for some of our activities we rely on our legitimate business interests to collect and use your personal data. In such cases, we have balanced our interests with yours and do not believe these activities will have an overriding negative impact on your privacy rights and freedoms.

Why and how we use your personal data

Your personal data may be processed in any of the following ways:

  • Information that you provide by filling in forms on any of our sites or sub domains; this includes information provided at the time of registering to use our site, subscribing to our Services, posting material, any inquiry through the “Contact Us” section of our site, an online employment application or requesting further Services;
  • Establish and manage online learning user accounts;
  • Communicate about, and administer participation, in special events, surveys, training, online, and any other offers;
  • Comply with and enforce applicable legal requirements, agreements, and policies; and;
  • Any other activity consistent with this Privacy Notice.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms and conditions and other agreements. This includes exchanging information with other organisations for legal reasons.

We may also pass on your personal information if we are obliged to do so by one of our funders (e.g. Film Hub South East member information will be reported directly to the BFI).

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your rights

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.

If you would prefer us not to contact you (via phone, email or any other way), nor use your data in the way described in this Privacy Notice or want us to pass your details on to third parties, please do not hesitate to contact us at the following email address:

Links to other websites

The ICO website contains links to other websites.

This privacy policy only applies to the ICO website, and doesn’t cover other services and transactions that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to the ICO website from another website

If you come to the ICO website from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

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