Weekend Reception & Ticketing Officer

Salary: £27,067 (pro rata)

The Institut Français in London is recruiting a part-time Weekend Reception and Ticketing Officer.

Comprising a language centre and a cultural centre (with two cinemas and two libraries), the Institut Francais in London promotes French culture and language and encourages cultural exchange between France and the UK.

Throughout the year, it offers French language courses, film screenings, concerts, debates, youth activities and numerous festivals, as well as a range of off-site activities.

The Institut Français is recruiting a Reception and Ticketing Officer for its Cultural Centre, part-time on weekends, at 17 Queensberry Place, South Kensington, London.

The start date for this role is 28 August 2024.

Responsibilities of the role

• Welcome, guide and provide information to users and callers
• Represent the institution’s image, promote its activities and sell its cultural offering
• Manage ticket sales, memberships and the collection of fees for the use of spaces
• Participate in the management of general affairs (registering visitors and deliveries, reporting maintenance requirements).

Requirements

• Education to A-Level
• Fluent in English and technical French
• Knowledge of the cultural and artistic environment appreciated
• Knowledge of the institutional environment appreciated
• Fire training
• First aid training

Professional skills

• Professional experience in reception and/or sales desirable
• Communication, listening and mediation skills
• Public and telephone reception techniques
• Sales skills
• Organisational skills
• Ability to anticipate and be accountable
• Knowledge of regulations governing establishments open to the public appreciated
• Ability to use IT and office tools (OSCAR ticketing software)

Personal skills

• Excellent presentation skills
• Punctuality
• Sense of service, autonomy, discretion
• Dynamism and team spirit
• Adaptability to people from different cultures

Full details & apply

For more details about this role, see Institut Francais’s website.

This is a part-time role requiring 17.5 hours work per week across Friday to Sunday. There are two positions available with a rotating schedule.

The gross monthly salary is £1,161 with an additional transport allowance and annual leave of 18 days.

Applicants must be residents of the UK (pre-settled or settled status or present in the UK before 01/01/2021) OR British nationals OR Franco-British nationals.

To apply, please email your cover letter and CV in English and/or French to Vanessa Fines.

The closing date for this position is 07/07/2024 at 23:59