Visitor Services Manager

British Film Institute


Salary: £24,996 to £28,728 per annum

The BFI is seeking several Visitor Services Managers with a passion for customer service to join their Visitor Services management team at BFI Southbank on a full time (41 hours per week), fixed term contract basis.

  • Fixed Term Contract until 31 October 2022
Key Responsibilities
  • Being responsible for the day-to-day operational running of BFI Southbank.
  • Providing comprehensive information and assistance to all our visitors, dealing with and resolving issues as and when they arise.
  • Managing our team of Visitor Services Assistants to maintain and develop an excellent standard of customer service.
We are looking for someone who has:
  • Experience working in either a Box Office or Front of House capacity with knowledge of management processes.
  • Cash handling experience, with proven accuracy.
  • An ability to supervise and motivate a team of staff.
  • Excellent communication skills with an ability to deal with our visitors in a pleasant and courteous manner, remaining calm in all situations.
About working at the BFI

This role is based at BFI Southbank and evening, weekend and bank holiday work and the ability to work on a rota basis will be required.

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are ethnically diverse.

We guarantee a first interview to our under-represented groups who meet our minimum requirements. How we are doing, including our pay gaps can be found on our website.

You will enjoy benefits such as our pension scheme, excellent support for working parents, 25 days annual leave, tickets to BFI festivals and events plus many others.


Further details about the post can be obtained by viewing the job pack on our website.

First interviews will be held in the week beginning 25 July 2022

The closing date for this position is 18/07/2022 at 00:00

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