User Researcher

British Film Institute


Salary: £46,362 - £54,762 per annum

The British Film Institute is looking for a User Researcher who will play an important part in the new BFI ten-year strategy: Screen Culture 2033.

About the role

We have an exciting opportunity for a User Researcher to play an important part in the new BFI ten-year strategy – Screen Culture 2033 – which sets out how we will advance our knowledge, collections, programmes, National Lottery funding and leadership to build a diverse UK screen culture that benefits all of society.

Digital access to BFI programmes – and our digital revenues – are critical to help us realise our vision. The potential to deliver more of our work digitally presents us with a huge and transformative cultural opportunity.

The digital ambition is that by 2033, we will have radically reformed all BFI services by making them easy to use and widely available online, reaching more people and delivering more of our cultural programme digitally.

Working closely with product managers, analysts and content designers, as well as other teams, you will design and undertake research to gain insights into how our products and services are used, and give recommendations for how they can better meet the aspirations of our users.

We are looking for candidates who have:

  • Extensive experience of conducting user research of digital products and services (in not for profit organisations)
  • Experience of gaining actionable insights into user needs and behaviour using user research.
  • Knowledge of a range of research methods to discover, validate and test user needs, and to test user experience and the usability of products.
  • Skilled in presenting persuasive insights to close collaborators and wider groups.

At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays), tickets to BFI festivals and events plus many others.

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are ethnically diverse. We guarantee a first interview to our under-represented groups who meet our minimum requirements.

Further details about the role, the BFI and our benefits can be obtained by visiting

How to Apply

To apply please find the job listing on our website, click the Apply Online button and complete our online application form, including a supporting statement regarding what you bring to the role and how you meet the criteria of the person specification plus our completed diversity & inclusion monitoring form.

Please note that the BFI is not a licensed sponsor for VISAs and as such if applying for this role you must already have the Right to Work in the UK.

If you experience any technical difficulties or require any support due to a disability to complete our application process please contact the People team by email: or by telephone: 0207 9575465 during our office hours  (Monday – Friday 09:30 – 18:00) who will be happy to help.

First interviews will be held in the week beginning 14 November 2022.

The closing date for this position is 02/11/2022 at 23:59

Subscribe to our mailing list

What would you like to receive emails about? *
* indicates required