Systems Support Specialist (Our Screen Heritage)

Salary: £34,602 - £40,545

The British Film Institute is looking for a Systems Support Specialist to provide support on the BFI’s Our Screen Heritage systems and data projects.

The Our Screen Heritage project will bring the BFI National Archive, the UK’s national collection of moving image, up-to-date by acquiring and preserving the story of moving image in the digital/online era and reflecting the diversity and richness of contemporary Britain today.

The Systems Support Specialist will be a first point of contact for technical queries and problem reports, addressing them in conjunction with Collections Systems Team and Digital Preservation Team and Technology and Digital Transformation teams (T&DT).

Role details:

• Full time (41hrs per week)
• Fixed term until 31 March 2026

Role responsibilities:

• Provide front-line support for Collections Information Database and Digital Preservation Infrastructure. 
• Process system issue reports submitted via online reporting forms, assessing their priority level, and diagnosing issues through discussion, analysis and delegation to appropriate stakeholders. 
• Provide support for data and systems tasks within the Our Screen Heritage project 
• Develop user support resources – for both internal and external users – and implement solutions to direct users to them and maximise their usage. 

Role requirements:

• Demonstrable experience of using Collections Management Systems 
• Proven experience of working in a technical support role or similar front-line user service area. 
• Demonstrable experience of explaining technical concepts to system end users 
• Experience working with large datasets using standard tools e.g. Excel 

A full list of responsibilities and minimum requirements can be found in the job description.

How to apply:

Please submit applications via the BFI’s online job portal.

The closing date for applications is 23:59 on Monday 14 October 2024

First interviews will be held on Thursday 24 or Friday 25 October 2024

Second interviews will be held on Wednesday 30 October 2024

The closing date for this position is 14/10/2024 at 23:59