Senior Operations Manager

Salary: £38,010

Glasgow Film is now recruiting for Senior Operations Manager at Glasgow Film Theatre.

The ideal candidate is a dynamic and experienced operational leader.

Role details

• Permanent
• Full-time
• This role involves regular weekend and evening work
• For full details and to apply, please visit the Glasgow Film jobs page

Role responsibilities

The Senior Operations Manager will be responsible for ensuring the delivery of truly excellent and inclusive customer service across our cinema and events, box office and bar operations, nurturing a positive and supportive culture for GFT staff and volunteers, managing and developing essential systems and processes, building management including health and safety and venue licensing, and helping to maximise income across admissions, memberships, bar sales and hires.

As a key member of our Senior Management Team, the Senior Operations Manager will work very closely and collaboratively with key colleagues across the whole organisation including Technical, Programme, Youth and Learning, Marketing, Fundraising, Festival and Finance and leads the FOH and Cleaning teams.

This is a hands-on, fast paced and fun role, and the Senior Operations Manager will be a highly visible member of our day-to-day operational team regularly covering duty manager responsibilities to help with holidays or absences and working weekends and evenings as required.

The Senior Operations Manager ensures that our very busy daily and annual programme is delivered to the highest standard whilst also working strategically with other senior colleagues to achieve our long-term goals.

Person specifications

The successful candidate will be an experienced operational leader with a passion for excellent customer service, who is committed to fair access and removing barriers. They will be a great communicator able to connect with individuals from all walks of life, a supportive and nurturing line-manager, and able to juggle a demanding hands-on role whilst also driving forward strategic change and continuous improvements and efficiencies. 

How to apply

For full details and to apply, please visit the Glasgow Film jobs page

The closing date for this position is 14/03/2025 at 14:00