Operations Manager

Salary: £25,000 - £26,000

ActOne Cinema is looking for an Operations Manager to join their team.

ActOne is a community cinema located in Acton W3 which opened October 2021. With two 60-seat theatres and a cafe/bar it is a beloved and popular destination in the West London area. In addition to programming a wide variety of mainstream and arthouse movies, ActOne is a vibrant hub for the local community providing a venue that hosts many different groups and organisations.

Job role

• To oversee, across multiple departments, the day-to-day operations of the cinema and Cafe/Bar (with the FOH Manager) and the projection department
• To manage all the due diligence relating to Health & Safety, Fire Safety, Legionella Management and Risk Assessments etc
• To ensure that routine maintenance and servicing is conducted on all equipment used by FOH staff and in the Projection Department
• To have a working knowledge of the Point of Sale/Website CMS/Projection TMS and day-to-day operation of the Cinema and Cafe/Bar to maintain the smooth running of the business
• To manage customer service and the membership database and answer queries by email

Main responsibilities (Cinema/Projection Department)

• To ensure the film schedule/website is updated promptly
• To have a comprehensive knowledge of the film program and the local audience to understand the programming choices
• To Assist the Events and Programme Manager and the Social Media Manager with content management/events/marketing – this includes coordinating digital content, newsletters and information about events/promos
• To manage communication with the volunteer pool and ensure they are supported and briefed on their role and responsibilities
• To update the staff/volunteers (where necessary) and the board via newsletter on the events and operational changes month-to-month
• To ensure the organisation of the projection department with film delivery/transport/testing/scheduling and managing additional content where necessary
• To assist the Events and Programme Manager with the operational requirements of events and private hires
• To manage relationships with all contractors/service providers and ensure all equipment/service is operating up to standard and looked after

Administrative duties

• To ensure all staff records are stored/updated correctly and that staff are trained and briefed on their responsibilities – this includes making sure they have the relevant qualifications and certificates
• To deal promptly and firmly with any issues caused by customers or members of the public causing disruption. To escalate where necessary and safeguard staff with training and resources
• To keep record of and test the systems that maintain a safe working environment; Fire prevention system, Health & Safety, Legionella etc.
• To update and develop job roles/responsibilities where relevant in order to maintain and efficient operation of the cinema
• To provide round-ups and reports on financial performance of films/events/products for the insight of the board
• To keep track of staff rota and labour spend, managing budget where necessary
• To coordinate with the FOH manager to ensure the best value/quality products are ordered to suit budget and minimise wastage

Essential skills

• High attention to detail
• Strong command of written English language
• Well organised and able to juggle multiple tasks- Confidence using technology
• Strong communication skills, able to deal with people at all levels internally and externally
• A love and good knowledge of cinema

Desirable skills

• Knowledge or experience of film marketing or distribution
• Knowledge or ability to handle basic technical operations of cinema projection equipment (knowledge of Theatre Management Systems such as Rosetta Bridge a plus)

Applications

Please send your CV and a covering letter to Amanda Mason/Nick Jones at: manager@actonecinema.co.uk

The closing date for this position is 13/11/2023 at 18:00