Membership Executive

Chiswick Cinema


Salary: Up to £26,000 per annum

The Chiswick Cinema is looking for a confident, sales-oriented, and organised person to join them as a Membership Executive.

The Chiswick Cinema is an independent cinema in the heart of Chiswick.  The cinema is the first for its owners, Trafalgar Entertainment, and leads the way in the cinema sector for the live entertainment specialists. It is also the resurrection of cinema for the local community having suffered from a long hiatus from film joy locally since the 1930’s.

The cinema proudly opened in June 2021 and provides a unique entertainment space for its community. The cinema also boasts a beautiful private member’s bar where incredible food is created by our award-winning head chef.

About The Role

We are seeking a confident, sales-oriented, and organised person to work alongside our Marketing Manager in this exciting and important role for The Chiswick Cinema.

The candidate we are looking for would ideally have experience working with a comprehensive CRM system and cinema management system, but most crucially have proven experience in Customer Service and the ability to fulfil the target driven side of the role to a very high standard.

The Responsibilities

The Chiswick Cinema’s Membership Executive will be responsible for the successful delivery of the Membership strategy for successful renewals, maintaining communications with Members as well as to hit our company sales budgets.

Membership Sales

  • First point of contact for current and new Members to assist with queries, support with issues, manage events and be the connecting thread between the cinema and the Member’s needs.
  • Drive the staff sales of Memberships through training and engagement.
  • Have a plan to retain our current Members for renewals and acquire new Members for our Membership scheme.
  • Develop and implement a membership growth strategy to acquire new members throughout the year to hit our budget targets.
  • Plan and facilitate Member feedback and drop-in sessions to improve engagement and retention.
  • Write clear communication to Members about exclusive events and manage the successful execution and delivery of the event through its attendance and feedback.
  • Develop and execute special promotions and offers to Members regularly.
  • Present results on a regular basis to line manager on the progress as well as plans for the future.
  • Work with cinema team to train staff in bettering the customer journey.
  • Ensure information on Membership offers are clear and accurate for staff and customers.
  • Working with partners and suppliers to deliver exciting Member events.

Marketing and Admin

  • Ad hoc cover for social media and other regular marketing activity in the absence of Marketing Manager.
  • Other ad hoc projects as deemed necessary from time to time.

Desirable Experience

  • Experience in customer Service role
  • Experience in a sales-focused role
  • Experience in managing budgets.
  • Knowledge of cinema and passion for film
  • Knowledge of cinema management system (Vista)
  • Knowledge of CRM system (Hubspot)

Personal Specification

  • Creative writer and thinker, with the ability to tell a great story.
  • Excellent attention to detail with strong organisational skills
  • Roll-your-sleeves up along with a can-do attitude
  • People focussed and a great team player.
  • Customer focussed.
  • Positive and outgoing
  • Energetic/faced-paced work ethic with the ability to multi-task.
  • Confident presenter
  • Must have a passion for film and food.
  • Ability to make decisions and use initiative.


If this sounds like you, we’d love to hear from you. Please submit your application with a CV and covering letter attached via our recruitment portal. Early applications are strongly encouraged and maybe invited to interview prior to the closing date.

The Chiswick Cinema is a subsidairy of Trafalgar Entertainment. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The closing date for this position is 30/06/2023 at 23:59

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