Membership Advisor (Systems)

British Film Institute


Salary: £14,668 to £17,167 (FTE £24,546 to £28,728)

The BFI is seeking a membership systems advisor to ensure the support of the Membership scheme to deliver excellent Membership experiences.

Key Responsibilities
  • To be a super-user of the relevant systems to support the Membership scheme
  • Troubleshoot any database issues and report faults to internal and external service
  • Review and maintain the System Improvement Plan and System Recovery Plan
 Experience & Skills
  • Extensive knowledge and experience of using databases, preferably Audience View.
  • Understanding of coordinating delivery of a customer facing or Membership scheme.
  • Experience of supervising and coaching.

The role is predominantly based at BFI Southbank, however, in response to the current Covid-19 pandemic all team members are currently working remotely from home until the foreseeable future.

You will enjoy benefits such as our pension scheme, excellent support for working parents, 28-33 days annual leave, tickets to BFI festivals and events plus others.

To apply

Further details about the post can be found on our website.

First interviews will be held on Wednesday 28 July 2021.

The closing date for this position is 19/07/2021 at 12:00

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