LFF Delegate Services Manager

British Film Institute


Salary: £37,372 – 44,163 per annum

The BFI is seeking a Delegate Services Manager to join their Festivals team for the 66th BFI London Film Festival.

BFI London Film Festival runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival. The programme is delivered in cinema and virtually and accessed via a Delegate pass.

Key Responsibilities
  • Working in partnership with the Head of Business & Operations and Guest Services & Partnerships Manger, the Delegate Services Manager is responsible for the overall management of the delegate experience from sales of passes to ease of access to the Industry & Professional programme both in cinemas and online.
  • Working closely with the Systems Coordinator on setting up and managing the Digital Viewing Library, managing all daily communication with delegates on all activities and ticket requests.
  • Working closely with the Guest Services & Partnerships Manager and Assistant Hospitality Manager to deliver coherent customer services to all festival delegates.
  • Manage a team of temporary staff including Delegate Services Coordinators; Press Delegate Coordinator & Delegate Services Assistant
Experience & Skills
  • Experience of line management and leading teams to deliver successfully against objectives set.
  • Proven ability to manage budgets and achieve sales income.
  • Evidence of proven project management skills/experience
  • Strong communication, writing and presentation skills with the ability to deal effectively with people at all levels and under pressured conditions

In addition the BFI recognises that now more than ever there is a need for more tangible actions in response to racial inequality and/or disability. We support diversity and inclusion and strongly encourage applicants from our under-represented groups, who identify as D/deaf and disabled and/or are ethnically diverse. We guarantee a first interview to our under-represented groups who meet our minimum requirements.

The role is predominantly based at BFI Southbank.


Further details about the post can be viewed on the BFI website.

First interviews will be held the week commencing 30 May 2022.

The closing date for this position is 19/05/2022 at 00:00

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