LFF Delegate Services Manager

Salary: £42,480

The British Film Institute is seeking a Delegate Services Manager for the BFI London Film Festival.

Working in partnership with the Director of Festivals, Business and Production and Filmmaker and Industry Services Manager, the Delegate Services Manager will be responsible for the overall management of the delegate experience from sales of passes to ease of access to the Industry & Professional programme, both in venue and online.

BFI London Film Festival (LFF) runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival.

Role details

• Full-time
• Fixed-term, 23 June to 7 November
• For further details and to apply, please visit the BFI job portal.

Role responsibilities

• Line-manage the Delegate Services team and Press and Industry Venue Coordinators as per the BFI’s Performance Management Scheme
• Manage expenditure within budget available
• Work with the Filmmaker and Industry Services Manager and Marketing Team to promote the sale of delegate passes and achieve income sales target
• Work with the Senior Systems Co-ordinator to oversee all aspects of the delegate application, website and commination’s system (Eventmaker). Including setting-up and managing the processes for delegate registration forms, payment for passes, producing delegate badges, e-communications, and maintenance of the delegate website and app. Ensuring that these systems are running smoothly and delegates can navigate these systems with ease 

Person specifications

• Significant experience in a management or team leadership role in a film festival, cultural or similar events environment.
• Significant experience of using content management systems and delivering email campaigns.
• Proven ability to manage budgets and achieve sales income
• Evidence of proven project management skills/experience
• Good organisational skills with the ability to prioritise and to manage and meet deadlines
• Ability to demonstrate a proactive and customer-focused approach delivered within a best practice framework 

How to apply

For further details and to apply, please visit the BFI job portal.

Interviews will be held on Monday 19 May 2025 

The closing date for this position is 12/05/2025 at 23:59