LFF Delegate Services Manager

British Film Institute


Salary: £40,455 per annum

The BFI is looking for a Delegate Services Manager to be responsible for the overall management of the delegate experience at the BFI London Film Festival. From sales of passes to ease of access to the Industry & Professional programme both in cinemas and online. 

BFI London Film Festival runs an Industry & Professional Programme of screenings, events, networking and marketplace for around 3,500 film industry professionals alongside the main public festival. The programme is delivered in cinema and virtually and access is via a Delegate pass which needs to be purchased online beforehand.

Fixed Term Contract: 5 August – 8 November 2024

Key responsibilities include:

  • Line manage the Delegate Services team as per the BFI’s Performance Management Scheme.
  • Work with the Head of Festivals, Business and Production, Filmmaker and Industry Services Manager and Marketing Team to promote the sale of delegate passes and achieve income sales target.
  • Work with the Systems Co-ordinator to oversee systems for processing delegate registration forms, making payment for passes, producing delegate badges, e-communications, virtual screenings and events, and maintenance of the delegate database are running smoothly, and delegates are able to navigate these systems with ease.
  • Create and manage the team to implement a clear communications strategy for all delegates from registration to participation in the Industry & Professional Programme and post Festival evaluation.

We are looking for candidates who have:

  • Demonstrable experience of line management and leading teams to deliver successfully against objectives set.
  • Demonstrable experience of working as manager on large-scale festivals or events.
  • Organisational skills with the ability to prioritise, manage and meet deadlines.
  • Ability to demonstrate a proactive and customer-focused approach delivered within a best practice framework
  • Proven ability to manage budgets and achieve sales income.
  • Evidence of proven project management skills/experience
  • A proven track record of promoting and supporting diversity and inclusion.
  • Computer literate with a good working knowledge of Microsoft Office – particularly Word and Excel.

A full list of responsibilities and minimum requirements can be found in the job description.

About the BFI

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.

At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.

Further information

Further details about the role, the BFI and our benefits can be obtained by visiting our website.

Interviews will take place in the week commencing 15 July 2024

The closing date for this position is 10/07/2024 at 23:59

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