General Assistant

Catford Mews


Salary: £11.05 per hour

Catford Mews is looking for both full-time and part-time general assistants to join their team.

Role Overview

Each and every member of the team at Catford Mews is responsible for maintaining the highest levels of customer service throughout the venue. More specifically, you will work across all areas of the venue, including bar, box office, cinema ushering and support in the delivery of live music and cultural events. You will be expected to support the General Manager in maintaining best-in-class presentation and ensuring all health & safety and licensing standards are followed.

  • To provide excellent customer service to all our guests.
  • To be well presented and maintain your uniform to a high level.
  • Maintain the cleanliness of the venue during operating hours.
  • Be up to date with all films currently on release as well as any upcoming events.
  • To be flexible in your position, potentially working in different areas of the business depending on the business’s requirements.
  • To troubleshoot any customer enquiries where possible and direct them to the correct line of communication if necessary.
  • Support and train new members of staff using your own experience gained.
  • Assist venue management in any way that is reasonably required.
  • Comply with all operational policies outlined by the company upon employment.
  • Participate in any relevant training, professional development and team meetings as set out by the management team.
  • To assist with any hires or events where Catford Mews acts as the host venue.
  • To have a thorough knowledge of all products and memberships on offer.
  • To be responsible for communicating any potential hazards or health and safety issues to the management team as soon as possible.

As well as your main responsibilities you will be expected to assist venue management in any tasks pertaining to the successful operation of the venue, as reasonably required.

Personal Attributes
  • Personable and welcoming.
  • Flexible and approachable working attitude.
  • Takes a proactive approach to tasks and displays a strong work ethic.
  • Able to work at key business hours (evenings, weekends etc).
  • Able to work individually as well as take instruction from the management team.
  • A demonstrable passion for cinema and events.
  • Previous experience in hospitality or customer facing roles.
  • Reporting to: General Manager
  • Salary: £11.05 per hour
  • Working days: a mixture of days and nights, weekdays, on the weekends and bank holidays.
  • Benefits: Cinema membership and discounts.
  • Hours: Part-time

Please send us a short introductory email letting us know why you’re interested in becoming a General Assistant. Please also attach a CV and send to with the subject line: Catford Mews – General Assistant.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The closing date for this position is 17/08/2022 at 00:00

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