Catford Mews - General Assistant

Really Local Group


Salary: £11.05 per hour

Catford Mews is looking for part-time and full-time General Assistants to join their team.

Role Overview

As a team member here at Catford Mews you will be at the forefront of an exciting community focused cinema, culture and arts venue. In this customer facing role you will provide excellent service, knowledgeable suggestions for our products and expert opinions on our film and events.

You will work across all sectors of the venue – including our bar, café, and of course, cinema. Your role will soon involve supporting a new events and live music space, opening in Summer 2022.

All staff members of Catford Mews receive full training in every area and are responsible for maintaining all health, safety, and licensing standards are followed.

Since opening, our venue has become a beloved staple for over 1000 members and consists of a dedicated, local team of staff and independent food vendors to welcome you. We value the importance our employees’ talents and encourage collaboration with regular feedback.

If you think you are the right person to join us, we would love to hear from you!

About Us

Opened in 2019, Catford Mews was Lewisham’s first multi-screen cinema in a generation, and project for Really Local Group. We aspire to be a cinema for Catford and its community, offer an exciting programme of films and events, and to serve as a platform for local talent and entrepreneurs.

Really Local Group creates and restores cultural infrastructure through the regeneration and renewal of the UK’s high streets, with cinema at the heart of its venues. Each venue is uniquely designed to reflect its locality – we engage with local arts clubs and community groups to facilitate their activities by providing them with a much needed ‘home’.

  • To provide excellent customer service to all our guests.
  • To be well presented and maintain your uniform to a high level.
  • Maintain the cleanliness of the venue during operating hours.
  • Be up to date with all films currently on release as well as any upcoming events.
  • To be flexible in your position, potentially working in different areas of the business depending on the business’s requirements.
  • To troubleshoot any customer enquiries where possible and direct them to the correct line of communication if necessary.
  • Support and train new members of staff using your own experience gained.
  • Comply with all operational policies outlined by the company upon employment.
  • Participate in any relevant training, professional development and team meetings as set out by the management team.
  • To assist with any hires or events where Catford Mews acts as the host venue.
  • To have a thorough knowledge of all products and memberships on offer.
  • To be responsible for communicating any potential hazards or health and safety issues to the management team as soon as possible.
  • As well as your main responsibilities you will be expected to assist venue management in any tasks pertaining to the successful operation of the venue, as reasonably required.
Personal Attributes
  • Personable and welcoming.
  • Flexible and approachable working attitude.
  • Takes a proactive approach to tasks and displays a strong work ethic.
  • Able to work at key business hours (evenings, weekends etc).
  • Able to work individually as well as take instruction from the management team.
  • A demonstrable passion for cinema and events.
  • Previous experience in hospitality or customer facing roles (cinema and cocktail experience desirable)
  • Reporting to: General Manager
  • Salary: £11.05 per hour (London Living Wage)
  • Working days: a mixture of days and nights, weekdays, on the weekends and bank holidays.
  • Benefits: RLG cinema membership, staff discounts, full training provided.
  • Hours: Part-time and Full-time positions available

Please send us a short introductory email letting us know why you’re interested in becoming a General Assistant. Please also attach a CV and send to with the subject line: Catford Mews – General Assistant.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The closing date for this position is 21/06/2022 at 11:00

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