Front of House Team Member

Salary: £12.85

The Castle Cinema (Sidcup) is seeking new members for their Front of House team. This team is the heart of the cinema – serving food and drinks, checking tickets, keeping the space clean and welcoming, and making sure every guest has a brilliant time.

Your friendliness, efficiency and attention to detail will make all the difference to the Castle’s guests.

Role details

• Casual contract, minimum two shifts per week
• Please note, the start date for this role is November 2025
• For more details on this role, please read the Front of House job description.
• For more details on the Castle Cinema (Sidcup), please visit their website.

Role responsibilities

Deliver an outstanding guest experience

• Provide friendly and efficient service to all guests.
• Respond to enquiries by email, phone and in person promptly and helpfully.
• Check tickets, direct guests and provide assistance where needed.
• Remain calm and flexible when unexpected situations arise, handling complaints politely and efficiently.

Maintain operational excellence

• Sell tickets, memberships, food, drinks and merch, providing excellent service and knowledge.
• Prepare and serve drinks (including coffee and cocktails) and snacks such as popcorn, keeping the bar stocked, clean and organised.
• Handle cash securely and manage stock carefully, including deliveries and minimising wastage.
• Ensure the cinema, bar and toilets are kept clean, safe and well-presented at all times.
• Support the set-up, operation and clear-down of private hires and events.

Nurture the team

• Work positively and collaboratively with colleagues and managers.
• Support new staff by sharing knowledge and helping with training.
• Contribute ideas and feedback in team meetings.

Person specifications

Essential

• Willingness to work a variety of shift patterns as required by business needs, including regular evenings, weekends and holidays
• Commitment to the role and interest in developing with the business
• Friendly, enthusiastic and able to work well as part of a team
• Punctual, reliable and well presented
• Proactive and solution-focused approach to problems
• Experience in a customer service role, ideally in hospitality or retail
• Ability to work efficiently and calmly during busy or high-pressure periods
• Strong communication skills with customers, colleagues and managers
• Eligibility to work in the UK

Desirable

• Experience in front of house roles within an arts or cultural venue
• Experience with stock control, including receiving deliveries
• Experience working in a bar, pub or restaurant
• Skills in preparing cocktails
• Skills in making barista-level coffee
• Experience in basic food preparation
• A passion for film
• Experience working with a membership or loyalty scheme, including upselling

How to apply

Please apply by filling in this form: https://near.tl/sm/IfGOTGtRq

Please complete this diversity monitoring survey: https://forms.gle/4uAP4Z8mqpk9j6Ns9

All successful applicants must provide proof of UK work eligibility and a reference from a previous employer.

Please note: as a small team we may not be able to respond to every application. Thank you for your interest.

Any questions, contact team@castlesidcup.com (applications only accepted via the link above)

#LI-DNI

The closing date for this position is 29/10/2025 at 23:59