Front of House Team Member

The Chiswick Cinema

London

Salary: £11.52 p/h

The Chiswick Cinema is seeking new members for their Front of House team who are customer-focused and committed to providing exceptional service to our members and guests.
Role details:
  • Zero hour contract
  • Permanent
  • Some evening and weekend work will be required
Role responsibilities:
  • Providing world-class customer service, adding that personal touch and ensuring all our customers leave happy and wanting to return to us
  • Open and close all areas of the building safely and to the highest standard
  • Be knowledgeable about the cinema’s offerings and facilities
  • Cleaning the screens between each performance
  • Ensure you are aware of the product we sell and the times of the films we are showing
  • Have knowledge on the film classifications, and ensure they are enforced
  • Ensure all screens are monitored for comfort levels and film piracy
  • Ensure all areas of the cinema are cleaned to a high standard throughout the day including screens, toilets and back of house areas. 
  • Ensure all supporting paperwork is completed and signed off by a Duty manager
  • Offer drink and snack recommendations upon request 
  • Up-sell additional products when appropriate 
  • Take accurate food and drink orders, using a POS ordering software
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages 
  • Check dishes and kitchenware for cleanliness and presentation and report any problems 
  • Respond to customer complaints and queries and resolve them when you can. 
  • Be knowledgeable about the services and facilities Chiswick Cinema offers (including the memberships)
  • Ensure you process all transactions correctly and in line with company policy 
  • Guide customers to the right screens and seats where necessary 
  • Follow food hygiene policies and Health and safety practices 
  • If there are any breaches of H&S policies, ensure management is informed
  • Ensure all lost property is processed in the appropriate manner
  • Attend staff meetings 
Person Specifications:
  • Exceptional and engaging customer service skills 
  • Passion for film and high-quality service 
  • Previous experience working with food and beverage is essential. 
  • Weekend availability, including Friday evenings, Saturdays & Sundays. 
How to apply:

If this sounds like the role for you just head to Trafalgar Entertainment’s Job Portal to apply – search for “Front of House Team Member” when prompted.

The closing date for this position is 12/11/2024 at 23:59

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