Front of House Assistants x2

Salary: £24,905 - £25,504 pro-rata

An opportunity has arisen to appoint two permanent, part-time Front of House Assistants (18 hours per week) at Queen’s Film Theatre (QFT).

The successful candidates will undertake customer-facing Box Office, Bar and Usher duties, ensuring the provision of excellent customer service at all times.

Role details

• Part-time (18 hours p/w)
• Permanent
• Some weekend and evening work will be required
• For full details and to apply, please visit the QUB jobs portal

Role responsibilities

• Selling tickets to the public through a computerised box office system.
• Selling memberships and Gift Cards to the public.
• Assisting customers with QFT Membership queries.
• Answering telephone queries from the general public, providing excellent customer service.
• Serving cinema snacks, soft drinks and alcoholic beverages from the bar.
• Maintaining a tidy and well stocked bar and assisting with stock controls (stock rotation & stock counts).
• Performing daily and weekly cleaning tasks throughout the venue: bar, foyer, screens, bathrooms and Box Office, ensuring the venue and its immediate vicinity are tidy and presentable at all times.
• Checking customer tickets and directing customers to the correct screen, assisting with any issues that may arise.
• Performing regular screen checks, ensuring customer satisfaction and excellent cinema experience.
• Dealing with customer enquiries efficiently and courteously and, if unable to answer, to refer them to more senior staff.
• Assist with private hires, functions & events.
• Conduct customer surveys when required.
• To be compliant with all H&S requirements, evacuation procedures and follow guidance in risk assessments and event briefs.
• Any others tasks as required by the QFT Front of House Manager and within the remit of the post

Person specifications

Essential

• Secondary School education.
• Minimum six months paid relevant experience of working in a customer oriented environment.
• Experience of using EPOS systems.
• Excellent written/ oral communication and interpersonal skills.
• Excellent personal presentation.
• Ability to work effectively on your own and as part of a team.
• Ability to work evenings and weekends as scheduled.

Desirable

• 5 GCSEs at Grade C or above (or equivalent) or NVQ Level 2 (or equivalent) in a relevant subject. Or higher level educational qualification.
• Six months paid experience of using a computerised Box Office system in a Cinema, Leisure or Arts Venue.
• Experience of working in an arts venue.
• Experience of front of house/ushering.
• Experience of bar work.
• An interest in film and the arts.

How to apply

For full details and to apply, please visit the QUB jobs portal

The closing date for this position is 17/02/2025 at 23:59