Freelance Tech & Systems Administrator

Salary: £40,000 - £50,000

Together Films is looking for a Freelance Tech & Systems Administrator to ensure that the systems that they use to power their operations are optimised and always fit for purpose.

Location: Remote or Hybrid, with flexible office base available in London. You need to be UK or US-based and to be able to operate in either London or NYC (EST) time zones. Please let us know your location and any flexible work requests upon application.

Term: Twelve-month Fixed Term Contract

Salary: £40 – £50k (commensurate with experience)

Hours 1 to 2 days per week, 8 hours per day (n.b. this role may require some technical event support outside of regular working hours)

Start Date: ASAP

Application Closing Date:  Wednesday 28th June 2023

About Together Films

Together Films are leaders in the Social Impact Entertainment space. We provide Strategy, Marketing, Impact, International Sales, Distribution, and Technical services to the film and television industries, and brands who share our commitment to social responsibility. We are based in London and New York, but we serve clients worldwide.

We believe that a film doesn’t exist until an audience has seen it. Our vision is a creative sector driven by collaboration, transparency and insight, to ensure great work gets seen.

Previous film campaigns have included the Oscar-nominated FOR SAMA, the Oscar long-listed UNREST; ROLL RED ROLL, BATTLEGROUND, TO THE END, CODED BIAS, THE 8TH and 2040. Our industry clients include the Human Rights Watch Film Festival, DOC NYC, Sheffield DocFest & the Athena Film Festival. Our work has been funded by leading partners including the Ford Foundation and the BFI.

We manage a slate of impact distribution campaigns for up to ten documentary films each year and we now are looking for a key person to grow this offering and manage a high volume of screening events for upcoming US-focussed campaigns.

About the Role

Your role is to ensure that the systems that Together Films uses to power its operations are optimised and always fit for purpose. We love utilising ‘no-code’ solutions to solve our clients problems. We are looking for someone who can support our operations, review our current workflows, suggest improvements and troubleshoot when things go wrong. You will also look after our CRM database which includes internal data and 3rd party information (for our clients) and so you must understand data protection and GDPR legislation. You will be responsible for data importing and exporting, data cleanup, and audience segmentation requests from the team.

This role requires specialist experience of systems management ideally with knowledge of Zapier, APIs, WordPress, digital video systems, digital ticketing & e-commerce, asset collection and storage, data dashboards & analytics and systems automation and CRM. On a day-to-day basis you will be a ‘doer’, solving tech problems and supporting a team.

Job Purpose:

• Develop tech optimisation strategy and implementation for Together Films and also for our clients on a case-by-case basis
• Maintain API integrations for automation and implement new time-saving ones
  Create data-driven dashboards for each of our campaigns (using our CRM software)
• Update and develop Together Films & client websites (WordPress, Squarespace or Webflow)
• Manage e-commerce platform for online film screenings
• Optimise data efficiency journey with our CRM
• Pull audience segments for community outreach projects
• Recommend new analytical tools and add ons
• Serve as main internal point of contact for the support, integration, administration, data hygiene, change management documentation and maintenance for CRM platform and associated integrated tool tech stack applications
• Work directly with end users to resolve support issues and fulfill requests
• Work with internal stakeholders to create, maintain and update reporting dashboards and tracking of objectives, milestones, and funnel conversions by channel
• Handle bulk data migration, maintenance of page layout, and installation and support of app exchange applications
• Troubleshoot the root cause of technical incidents and provide quick solutions
• Author and maintain tech stack troubleshooting guides for the team
• Create and update users in our tech stack, maintain user hierarchy rules, roles, permission sets, and profiles to ensure system security

Essential Skills:

• 2+ years experience in a tech / systems administrative role
• Sound working knowledge of Zapier, APIs, CRMs (e.g. Salesforce, Zoho, Hubspot), Web building tools (either WordPress, Squarespace or Webflow),
• Ideal knowledge of e-commerce plugins (e.g. WooCommerce / Shopify), Digital Video systems (e.g. Cinesend / Eventive)
• Strong project management skills
• Great attention to detail and the ability to work autonomously, to find and solve problems
• Excellent communication skills and the ability to understand, discuss and resolve complex technical issues with teammates
• Creative, analytical and problem-solving skills and ability to prioritize and complete multiple priorities and assignments in a fast-paced, dynamic environment
• Two references who can account for your abilities and skillset.

Desireable Skills:

• Experience with film DCP delivery, various film file specifications and knowledge of the various requirements for in-person and digital screening events.

What we can offer you:

• A friendly hard-working team that is passionate about what we do
• Flexible work environment (remote working)
• An award-winning Employee Assistance Programme including free therapy for you and close family members
• The opportunity to work with award-winning film talent, who have premiered at top tier festivals with a focus on films that are raising awareness of the important social issues of our time.

Together Films is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from women, Black, Asian and Minority Ethnic (BAME), LGBTQI+ and disabled applicants and value the positive impact that difference has on our teams.

Applications

To apply, please complete this application form. It asks you to include your CV, and answer a few questions that help us get to know you and learn about your skillset. You also have the option to upload a quick introduction video of yourself.

The closing date for this position is 28/06/2023 at 23:59