Duty Manager

Salary: £14.00 p/hour

The Castle Cinema (Sidcup) is seeking Duty Managers to play a vital part of in the management team. They will be responsible for the smooth day-to-day running of the cinema.

This includes maintaining high standards, leading and supporting the Front of House team, and ensuring every guest has an outstanding experience.

Role details

• 1 year fixed-term contract initially, with the potential to become permanent.
• Part-time, minimum hours TBC
• The successful applicants will work a mixture of daytime & evening shifts. Evening & weekend availability is essential. Minimum 1 shift Fri eve-Sun eve, with regular Sat/Sun availability too.
• Please note, the start date for this role is November 2025
• For more details on this role, please read the job description.
• For more details on the Castle Cinema (Sidcup), please visit their website.

Role responsibilities

This is a guide to the nature of the work. It’s not restrictive and other responsibilities may be added. Comprehensive training will be provided.

Nurture the team

• Lead and motivate the FOH team during shifts, providing clear direction and feedback.
• Support training and development, ensuring staff are confident in their roles.
• Monitor attendance and punctuality, arrange cover for absence, and escalate issues where required.
• Lead on 1-1s, appraisals and performance meetings as needed.

Maintain operational excellence

• Oversee day-to-day operations during shifts, ensuring the cinema runs smoothly.
• Support stock management (ordering, deliveries, invoices) and maintain tills accurately.
• Provide first-line projection support, including ingesting films, playlists, trailers, and basic fault finding.
• Ensure the building is kept clean, safe and presentable, including supervising daily and weekly cleaning checks.
• Act as keyholder, securely opening and closing the building and ensuring security procedures are followed.
• Complete end-of-day and shift reports, ensuring compliance with Health & Safety and licensing requirements.

Deliver an outstanding guest experience

• Ensure guests receive excellent service, resolving queries or complaints promptly and appropriately.
• Uphold health & safety standards, ensuring the venue is safe and enjoyable for all.
• Lead private hires and events as the main point of contact on site.
• Support in-house marketing activities when required, such as posters, slides and social media photos.
• Contribute ideas to improve processes, service and the overall guest experience

Person specifications

Essential

• Excellent communication skills – to interact with guests, colleagues and managers
• Ability to work a variety of shift patterns, including evenings, weekends and holidays
• Punctual, reliable and professional in presentation
• Strong attention to detail with a proactive, solution-focused approach
• A strong work ethic, leading by example
• Natural leadership skills with the ability to delegate effectively
• Experience in customer service, hospitality, or an arts environment

Desirable

• Experience in a management or supervisory role, ideally in hospitality, customer service or arts venue
• Experience working in a bar or café, including stock control
• Relevant training/certification (e.g. Personal Licence, First Aid, Food Hygiene)
• Projection or technical experience in a cinema or live events setting

How to apply

Please apply via this form: https://near.tl/sm/IfGOTGtRq

Please also complete this diversity monitoring survey: https://forms.gle/4uAP4Z8mqpk9j6Ns9

All successful applicants must provide proof of UK work eligibility and a reference from a previous employer.

Please note: as a small team we may not be able to respond to every application. Thank you for your interest.

Any questions contact team@castlesidcup.com (applications only accepted via the link above)

#LI-DNI

The closing date for this position is 29/10/2025 at 23:59