Duty Manager

Salary: £11.89 per hr

Phoenix Cinema in East Finchley is looking for a Duty Manager to join their team.

Hours: Minimum one shift per week
Contract type: Permanent

Role responsibilities

General:

• Manage and supervise all operations of the cinema to agreed standards
• Report to: Front of House Manager, Operations Manager
• Responsible for: Front of House staff, Projectionists

Front of house:

• Serve customers by telephone and in person, selling tickets and dealing with enquiries.
• Supervise staff and ensure that they carry out their duties fully and efficiently and adhere to all company policies.
• Take full responsibility for the cinema whilst open to the public.
• Ensure the adherence to health & safety rules and standards.
• Ensure that excellent standards of customer service are met and that all FOH operations run smoothly.
• Ensure that all FOH areas are well maintained and well presented.
• Deal with any customer complaints or situations promptly, involving others as appropriate.
• Liaise with Café staff and ensure FOH staff assist with Café work as appropriate.

Financial management

• Bank monies taken and record takings on box office system.
• Record box office figures for external partners both online and by telephone.
• Reconcile Petty Cash and record details on a daily basis.
• Record staff hours worked for payroll and pass to accountant weekly.

Administration

• Write DM report at end of each shift and distribute by email.
• Pass post to office staff as required.
• Answer phone calls
• Maintain office equipment and stock.
• Supervise postal distribution of weekly listings/ bi-monthly brochure to agreed deadlines.

Stock

• Maintain appropriate stock levels and report to HOVO as required
• Check and sign for stock deliveries on arrival.
• Source new suppliers when necessary.
• Input deliveries into stock system.
• Oversee monthly stocktake and input data into box office system.

Personnel

• Assist with the recruitment and training of new staff as and when required.
• Review staff performance as and when required.
• Assist with work-related problems and disputes when they arise.

Repairs and maintenance

• Carry out regular checks of the building and equipment.
• Pass on information to Technical & Building Manager.

Other

• Attend regular duty management and other meetings as required by management.
• Other duties as may reasonably be required to ensure the smooth operation of the Cinema.
• Essential projection duties as required (training provided)

Person specification

Essential:

• 1 year’s experience in FOH or Duty Management
• Experience of using a computerised box office system
• Excellent communication skills
• Passion for customer service
• Ability to prioritise and keep calm under pressure
• High level of numeracy and attention to detail
• Confident use of Excel/Word packages
• Understanding of licensing/Health & Safety issues
• Willingness to work unsociable hours

Desirable:

• Experience of working in an arts environment
• Enthusiasm for film
• Personal licence holder
• First Aid/Health and Safety qualifications
• Experience of using box office system
• Flexibility with regard to working additional hours when required

How to apply

Please apply by email: jobs@phoenixcinema.co.uk

Please attach your CV and a short cover letter.

The closing date for this position is 01/01/2024 at 23:59