Duty Manager

Phoenix Cinema


Salary: £11.89 per hr

Phoenix Cinema in East Finchley is looking for a Duty Manager to join their team.

Hours: Minimum one shift per week
Contract type: Permanent

Role responsibilities


  • Manage and supervise all operations of the cinema to agreed standards
  • Report to: Front of House Manager, Operations Manager
  • Responsible for: Front of House staff, Projectionists

Front of house:

  • Serve customers by telephone and in person, selling tickets and dealing with enquiries.
  • Supervise staff and ensure that they carry out their duties fully and efficiently and adhere to all company policies.
  • Take full responsibility for the cinema whilst open to the public.
  • Ensure the adherence to health & safety rules and standards.
  • Ensure that excellent standards of customer service are met and that all FOH operations run smoothly.
  • Ensure that all FOH areas are well maintained and well presented.
  • Deal with any customer complaints or situations promptly, involving others as appropriate.
  • Liaise with Café staff and ensure FOH staff assist with Café work as appropriate.

Financial management

  • Bank monies taken and record takings on box office system.
  • Record box office figures for external partners both online and by telephone.
  • Reconcile Petty Cash and record details on a daily basis.
  • Record staff hours worked for payroll and pass to accountant weekly.


  • Write DM report at end of each shift and distribute by email.
  • Pass post to office staff as required.
  • Answer phone calls
  • Maintain office equipment and stock.
  • Supervise postal distribution of weekly listings/ bi-monthly brochure to agreed deadlines.


  • Maintain appropriate stock levels and report to HOVO as required
  • Check and sign for stock deliveries on arrival.
  • Source new suppliers when necessary.
  • Input deliveries into stock system.
  • Oversee monthly stocktake and input data into box office system.


  • Assist with the recruitment and training of new staff as and when required.
  • Review staff performance as and when required.
  • Assist with work-related problems and disputes when they arise.

Repairs and maintenance

  • Carry out regular checks of the building and equipment.
  • Pass on information to Technical & Building Manager.


  • Attend regular duty management and other meetings as required by management.
  • Other duties as may reasonably be required to ensure the smooth operation of the Cinema.
  • Essential projection duties as required (training provided)
Person specification


  • 1 year’s experience in FOH or Duty Management
  • Experience of using a computerised box office system
  • Excellent communication skills
  • Passion for customer service
  • Ability to prioritise and keep calm under pressure
  • High level of numeracy and attention to detail
  • Confident use of Excel/Word packages
  • Understanding of licensing/Health & Safety issues
  • Willingness to work unsociable hours


  • Experience of working in an arts environment
  • Enthusiasm for film
  • Personal licence holder
  • First Aid/Health and Safety qualifications
  • Experience of using box office system
  • Flexibility with regard to working additional hours when required
How to apply

Please apply by email: jobs@phoenixcinema.co.uk

Please attach your CV and a short cover letter.

The closing date for this position is 01/01/2024 at 23:59

Subscribe to our mailing list

What would you like to receive emails about? *
* indicates required