Duty Manager

Salary: £11.32 per hour

The Phoenix in East Finchley is recruiting for a new Duty Manager.

The Phoenix in East Finchley is recruiting for a new Duty Manager to manage and supervise all operations of the cinema to agreed standards.

• Reporting to: Operations Manager
• Responsible for: Front of House staff, Projectionists

Hours

Various. Includes evening and weekend work as well as Bank Holidays.

Key responsibilities

Front of house

• Serve customers by telephone and in person, selling tickets and dealing with enquiries.
• Supervise staff and ensure that they carry out their duties fully and efficiently and adhere to all company policies.
• Take full responsibility for the cinema whilst open to the public.
• Ensure the adherence to health & safety rules and standards.
• Ensure that excellent standards of customer service are met and that all FOH operations run smoothly.
• Ensure that all FOH areas are well maintained and well presented.
• Deal with any customer complaints or situations promptly, involving others as appropriate.
• Liaise with Café staff and ensure FOH staff assist with Café work as appropriate.

Financial management

• Bank monies taken and record takings on box office system.
• Record box office figures for external partners both online and by telephone.
• Reconcile petty cash and record details on a daily basis.
• Record staff hours worked for payroll and pass to accountant weekly.

Administration

• Write DM report at end of each shift and distribute by email.
• Pass post to office staff as required.
• Answer phone calls.
• Maintain office equipment and stock.
• Supervise postal distribution of weekly listings/ bi-monthly brochure to agreed deadlines.

Person specification

Essential

• One year’s experience in FOH or Duty Management
• Experience of using a computerised box office system
• Excellent communication skills
• Passion for customer service
• Ability to prioritise and keep calm under pressure
• High level of numeracy and attention to detail
• Confident use of Excel/Word packages
• Understanding of licensing/health & safety issues
• Willingness to work unsociable hours

Desirable

• Experience of working in an arts environment
• Enthusiasm for film
• Personal licence holder
• First Aid/Health and Safety qualifications
• Experience of using Oscar box office system
• Flexibility with regard to working additional hours when required

Download the full job description and person specification. 

Apply

To apply, email your cover letter and CV to: jobs@phoenixcinbema.co.uk

The closing date for this position is 15/09/2022 at 17:00