Duty Manager

Phoenix Cinema


Salary: £11.32 per hour

The Phoenix in East Finchley is recruiting for a new Duty Manager.

The Phoenix in East Finchley is recruiting for a new Duty Manager to manage and supervise all operations of the cinema to agreed standards.

  • Reporting to: Operations Manager
  • Responsible for: Front of House staff, Projectionists


Various. Includes evening and weekend work as well as Bank Holidays.

Key responsibilities

Front of house

  • Serve customers by telephone and in person, selling tickets and dealing with enquiries.
  • Supervise staff and ensure that they carry out their duties fully and efficiently and adhere to all company policies.
  • Take full responsibility for the cinema whilst open to the public.
  • Ensure the adherence to health & safety rules and standards.
  • Ensure that excellent standards of customer service are met and that all FOH operations run smoothly.
  • Ensure that all FOH areas are well maintained and well presented.
  • Deal with any customer complaints or situations promptly, involving others as appropriate.
  • Liaise with Café staff and ensure FOH staff assist with Café work as appropriate.

Financial management

  • Bank monies taken and record takings on box office system.
  • Record box office figures for external partners both online and by telephone.
  • Reconcile petty cash and record details on a daily basis.
  • Record staff hours worked for payroll and pass to accountant weekly.


  • Write DM report at end of each shift and distribute by email.
  • Pass post to office staff as required.
  • Answer phone calls.
  • Maintain office equipment and stock.
  • Supervise postal distribution of weekly listings/ bi-monthly brochure to agreed deadlines.

Person specification


  • One year’s experience in FOH or Duty Management
  • Experience of using a computerised box office system
  • Excellent communication skills
  • Passion for customer service
  • Ability to prioritise and keep calm under pressure
  • High level of numeracy and attention to detail
  • Confident use of Excel/Word packages
  • Understanding of licensing/health & safety issues
  • Willingness to work unsociable hours


  • Experience of working in an arts environment
  • Enthusiasm for film
  • Personal licence holder
  • First Aid/Health and Safety qualifications
  • Experience of using Oscar box office system
  • Flexibility with regard to working additional hours when required

Download the full job description and person specification


To apply, email your cover letter and CV to: jobs@phoenixcinbema.co.uk

The closing date for this position is 15/09/2022 at 17:00

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