Duty Manager

Salary: £11.32 per hour

The Phoenix in East Finchley is recruiting for a new Duty Manager.

The Phoenix Cinema in East Finchley, London is seeking a new full-time Duty Manager.

General responsibilities

• Manage and supervise all operations of the cinema to agreed standards
• Reports to: Operations Manager
• Responsible for: Front of House staff, Projectionists

Front of House

• Serve customers by telephone and in person, selling tickets and dealing with enquiries.
• Supervise staff and ensure that they carry out their duties fully and efficiently and adhere to
  all company policies.
• Take full responsibility for the cinema whilst open to the public.
• Ensure the adherence to health & safety rules and standards.
• Ensure that excellent standards of customer service are met and that all FOH operations
  run smoothly.
• Ensure that all FOH areas are well maintained and well presented.
• Deal with any customer complaints or situations promptly, involving others as appropriate.
• Liaise with Café staff and ensure FOH staff assist with Café work as appropriate.

Financial management

• Bank monies taken and record takings on box office system.
• Record box office figures for external partners both online and by telephone.
• Reconcile Petty Cash and record details on a daily basis.
• Record staff hours worked for payroll and pass to accountant weekly.

Administration

• Write DM report at end of each shift and distribute by email.
• Pass post to office staff as required.
• Answer phone calls.
• Maintain office equipment and stock.
• Supervise postal distribution of weekly listings/ bi-monthly brochure to agreed deadlines.

Stock

• Maintain appropriate stock levels and report to HOVO as required.
• Check and sign for stock deliveries on arrival.
• Source new suppliers when necessary.
• Input deliveries into stock system.
• Oversee monthly stocktake and input data into box office system.

Personnel

• Assist with the recruitment and training of new staff as and when required.
• Review staff performance as and when required.
• Assist with work-related problems and disputes when they arise.

Repairs & maintenance

• Carry out regular checks of the building and equipment.
• Pass on information to Technical & Building Manager.

More details & apply

See the full job description and person specification

To apply, send your CV and a covering letter to: jobs@phoenixcinema.co.uk

The closing date for this position is 11/08/2022 at 17:00