Deputy Front of House Manager

Queens Film Theatre


Salary: £23,607 – £25,641 per annum plus 18% Shift Allowance (pro rata)

Queens Film Theatre is looking for a Deputy Front of House Manager to join their team.

About the role

As the Deputy Front of House Manager within the Front of House Management team, you will assist the QFT Operations by overseeing the day-to-day aspects of Queen’s Film Theatre operations and delivery of the public programme ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines.

You will be required to deal with all aspects of Front of House management under the guidance and direction of the Operations Manager and Head of QFT.

You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This pattern may vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.

Person specification

The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:

A minimum of 5 GCSEs at Grade C or above or NVQ Level 2 (or equivalent) to include Maths and English OR further/higher educational qualification to include studies of English and Maths plus relevant vocational experience in a relevant field as outlined below..OR;     

Applicants without the relevant minimum qualification but demonstrates significant vocational experience in a relevant field as outlined below will also be considered.

Relevant experience in a paid supervisory role within a customer facing Cinema, Leisure, Arts or Hospitality environment to include:

  • Experience of using EPOS or Box Office Systems
  • Processing of cash & card payments
  • Processing of membership or Gift Voucher sales.
  • Dealing with customer queries: in person, online and on the telephone.
  • Experience of dealing with the general public.
  • Producing staff rotas.
  • Ordering stock for a venue or retail setting.

Please note the above are not an exhaustive list. For further information about the role including the essential and desirable criteria please click on the Candidate Information link below.

Further information

This post is available on a fixed-term contract for 9 months and is part-time 0.8 FTE (over 7-day period). Fixed-term contract posts are available for the stated period in the first instance but in particular circumstances may be renewed or made permanent subject to availability of funding.

At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.

We offer an excellent employment package that includes:

  • Great terms & conditions
  • Pension schemes
  • Family-friendly initiatives
  • Career development opportunities
  • Support for health & mental wellbeing
  • Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays).

Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.

We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visit: and

Informal enquiries to Ellen Reay via

Apply via the QUB website

The closing date for this position is 08/01/2024 at 23:59

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