Customer Service Assistants

Salary: £8.44 per hour, or NLW (£8.91), if applicable

Showroom Workstation has several Customer Services Assistant (CSA) positions available to join their front of house team.

Showroom Workstation is Sheffield’s only media arts complex operating a popular independent café/bar, conference and events facility, four-screen cinema, and creative industries managed workspace.

About the role

We have several Customer Services Assistant (CSA) positions available to join our fast-paced and friendly front of house team. As a CSA, you will be a key point of contact for our customers, anticipating and responding to their needs to ensure every visit to our venue is memorable. The responsibilities of our CSA’s vary according to what’s going on – generally the role will involve selling and serving food and drink in the bar and front of house assistance in the cinema areas; but also could involve helping with the running of our conferences, events and year-round programme of festivals, working across all areas of our beautiful art-deco building.

It is very important to note that all post-holders will be required to work evenings and/or weekends on a fair rota basis, subject to business requirements as required.  If you are friendly, flexible and have a helpful can-do attitude we’d love you to apply.

Please note that to cover the full range of responsibilities in the role, the sale of alcohol will be involved, so applicants would need to be aged 18 and over.  However, some shifts are also available where this is not a requirement.  Please be fully aware of this when applying.

Available roles

30-hour contract:

• bar, café and restaurant experience for this role is necessary (overtime available).

16-hour contract:

• no specific experience needed, as training is given but customer service experience would be an advantage (overtime available).

Variable hours contracts (several available):

• Please state the number of hours you are available each week and indicate any dates or times you are not available.  Guaranteed hours contracts available after initial phase of probation.

Please note that we operate on a 7-day rota, so all postholders will be required to work weekends and evenings on a fair basis.

Staff benefits include staff associate membership (free and discounted cinema tickets), opportunities to attend special events and screenings, discounted food and drink, access to cycle to work scheme*, company pension* (*terms apply).

We are proud to be recognised as Investors in Diversity* and have in place a positive action plan, to increase the diversity of our workforce. We therefore encourage applications from people from Black, Asian, and Minority Ethnic diverse backgrounds and other diverse communities.

To apply

To apply, please follow our process by completing our application form, which is contained within our job pack. To ensure our selection process gives fair consideration to all applicants please be aware that we do not shortlist from CV’s and we will remove any that are received with applications.

For more information and to download an application pack please visit: http://www.showroomworkstation.org.uk/info/work-for-us

or email our Reception Team:  reception@showroomworkstation.org.uk

You can also call 0114 279 6511 and ask for a job pack to be sent to you, or call in and collect one from us.

If you need any assistance with completing the application form please get in contact.

Interviews: week commencing 11 October 2021 in person, in a covid-safe environment.

Completed application forms can either be emailed to reception@showroomworkstation.org.uk or posted to Showroom & Workstation, 15 Paternoster Row, Sheffield S1 2BX.  Alternatively, you can deliver it in person to the Workstation reception team.

The closing date for this position is 05/10/2021 at 12:00