Customer Care Team Leader

Picturehouse Cinemas


Salary: £11.42 per hour

Picturehouse is looking for two enthusiastic and experienced Customer Care Team Leaders to join the team in their established Customer Care Department.

Picturehouse’s Customer Care Department is in the offices above the Ritzy Cinema. We have a team of people who between them provide a telephone booking service for all Picturehouse cinemas and for several external clients from 9.00am to 8.30pm seven days a week.

Membership sales, renewals and administration is central to the Customer Care Department and the team deliver these functions through incoming call, outgoing calls, email responses, social media engagement and occasional marketing calling.


The successful candidates will have previous Customer Service Experience in a fast-paced customer service environment, ideally with previous work dealing with high volume customer enquiries and experience in dealing with both written and telephone customer complaints.

Experience working in a leadership position in a high -volume and fast-moving department or customer support environment, including leading and developing teams.

The key to this role is providing a first-class service at every turn, keeping in mind both the business and customers’ needs.

Emphasis within this role is on providing a helpful, friendly and personalised responses to all email messages, whether queries or complaints while maintaining the human side of customer service; we pride ourselves on an individual, non-scripted way of working.

Candidates must be highly articulate with excellent communication skills – especially written – as well as possessing the ability to be very resilient and perform well under pressure.

This is a full-time position and £11.42 per hour is paid for the role.

Employees have the opportunity of increasing their hourly rate with a bonus scheme.


The Customer Care Team Leader is based at The Customer Care Department, The Ritzy, Brixton Oval, Coldharbour Lane, London SW2 1JG.


Read the full job description here:

To apply for this position please send your CV and covering letter to with ‘Customer Care Team Leader’ in the subject line.

The closing date for this position is 18/05/2021 at 23:59

Subscribe to our mailing list

What would you like to receive emails about? *
* indicates required