Customer Care Operator
Salary: £9.37 per hour
Picturehouse’s Customer Care Department is located in offices above the Ritzy Cinema in Brixton. We have a team of people who provide a telephone booking service for all of Picturehouse cinemas and for several external clients from 9.00am to 8.30pm, 7 days a week.
Membership sales, renewals, and administration is central to the Customer Care Department, and the Customer Care operator’s deliver these functions through incoming and outgoing calls, email responses, and occasional marketing calling.
We’re now looking for an enthusiastic and experienced Customer Care Operator to join the team in our established central booking centre for Picturehouse Cinemas.
The successful candidate will have previous customer service experience and a real passion for delivering great service in a fast-paced customer service environment, ideally with previous work in a Call Centre environment but this is not essential.
The key to this role is providing a first class service at every turn, keeping in mind both the business and customers’ needs.
Emphasis within this role is on providing a helpful, friendly and personalised service to all callers while maintaining the human side of customer service; we pride ourselves on an individual, non-scripted way of working.
Candidates must be highly articulate with excellent communication skills as well as possessing the ability to be resilient and perform well under pressure.
Please note there is a requirement to work 16 hours per week over any of the seven days with some shifts being at evenings and weekends.
For all details including how to apply, click here.
The closing date for this position is 07/10/2018 at 23:59