Client Service Executive - Cinema Box Office Data

Salary: £25,000 per year

Comscore Movies is looking for a Client Service Executive to join their team.

About the role

Entry-level position ideal for someone looking to join the business side of the film industry. Must be confident working with numbers, processes and people. Previous work experience or Polish language skills would be an advantage, but not essential.

The role is available for an immediate start. Full-time, permanent, 37.5 hours per week Monday-Friday. Initial training period at our Holborn office, then hybrid working with 2-3 days per week in the office. The role provides an excellent opportunity for development within our small supportive team of 9 people.

What you’ll do

You will take responsibility for the day-to-day management (data collection and client service) for 2-3 territories, with main duties including:

• Updating film release dates on the industry calendar;
• Monitoring electronic upload of data from cinemas and trouble-shooting issues;
• Entering data delivered via email from cinemas;
• Creating/editing reports using Excel, interpreting client requests and selecting the best available data;
• Acting as first point of contact for industry clients, and developing ongoing client relationships;
• Admin tasks relating to new subscriptions – quotes, contracts, logins & training sessions;
• Juggling competing demands from different countries and clients;
• Overseas travel to your managed territories.

What you’ll need

The ideal candidate will have a real five-star client service mentality and set themselves very high standards. Attention to detail with numbers and dates is crucial. You will need a logical brain, enjoy following processes and be good at problem-solving. Attitude is the most important attribute we are seeking: we need you to be curious, positive, proactive and good with people. Basic Microsoft Excel and Outlook skills, and the ability to learn the functions of our bespoke online database (full training will be given, you just need to be computer-confident). A general interest in cinema-going and awareness of the latest film releases is beneficial.

Salary & benefits

• Starting salary of £25,000 per year with regular performance reviews
• 33 vacation days (including Public Holidays) plus Christmas recharge period
• Participate in Comscore’s Group Stakeholder Pension plan
• Private Medical and Dental insurance, with the option to include your family
• Travel Insurance
• Season Ticket Loan and Cycle to Work Salary Sacrifice Scheme
• Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment
• The ability to become a truly global team member: with more than 30 offices around the world, Comscore teams work together across locations
• Keep learning: Surround yourself with talented individuals, widely regarded as leaders in the global cinema industry. Collaborate with talented people, get trained and challenge yourself every day. There’s an array of courses and development opportunities to help all employees achieve their goals
• Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success

About Comscore

The Movies division of Comscore has a dozen offices around the world, each responsible for collecting box-office data from cinemas in their region. We are the ‘global movie currency’ for the film industry. We cover over 95% of the worldwide box-office across 70+ countries, working with cinema operators, film distributors and other industry bodies. Our London office manages data from UK & Ireland, Italy, Africa and the Middle East, and we’re currently expanding to cover Poland and Greece.

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behaviour and make business decisions with confidence. To learn more about Comscore, please visit comscore.com.

Applications

If you’d be a good fit for this role, please send your CV along with an email outlining why you are interested in the role and your relevant skills/experience to ukmovies@comscore.com by end of day Friday 12 January.

The closing date for this position is 12/01/2024 at 17:00