Box Office Receptionist

Salary: £10.90 per hour

Watershed is recruiting for a Box Office Receptionist to join their team.

Purpose of job

As first point of contact for visitors to Watershed, the post holder will need to demonstrate excellent customer care skills when handling enquiries by telephone and face to face, appropriately and efficiently. The post holder will also be responsible for the smooth operation of Box Office activities including bookings, accurate cash and sales transactions, communication of up-to-date information, and the efficient operation of the retail shop.

Hours: Part-time
Contract type: Permanent

Main responsibilities

Customer Care/Service:

• Offering excellent customer care by providing a proactive, informed, helpful and accurate response to enquiries both in person and over the phone.
• Keeping the general appearance of the foyer tidy and presentable including monitoring retail stock and public information to ensure high quality of display and up to date information at all times.

Communication:

• Operating the telephone system effectively, dealing with incoming calls and providing the best possible service to all.
• Displaying a high level of knowledge about programmes and facilities to respond efficiently to any enquiries.
• Clear and detailed record keeping to ensure efficient and accurate hand-over of shared of tasks and data between all colleagues within the department and across the organisation.

Administration:

• Dealing efficiently and speedily with bookings for films, events and courses ensuring adherence to Data Protection legislation as required by law.
• To undertake any reasonable tasks requested by the management team to help maintain and ensure the smooth running of the box office and its systems.

Financial:

• Dealing effectively with monetary transactions including cash, credit/debit cards and online payments, taking account of concessions and maintaining confidentiality.

Health & Safety:

• Maintaining a safe, clean and welcoming environment at all times for all internal and external customers.
• Ensuring that all duties are carried out in compliance with Health and Safety legislation and procedures as detailed in Watershed’s Health and Safety Policy.

Key performance indicators

• Financial records are always correct and tally at the end of the day.
• Administrative tasks are accurately completed, details are correct and up to date.
• Customer enquiries are efficiently and timely processed.
• Tasks are prioritised sensibly in a busy and distracting environment.
• Customers are happy with the service they receive and always get the correct information.

Essential criteria

• Experience in customer service or demonstrable communication skills
• Ability to balance multiple tasks at one time
• A keen eye for detail
• Reliable and flexible to work shifts during the daytime, evenings, weekdays and weekends.
• Experience using technology in a professional or personal setting

Application process

The first round of interviews will be remote, and held on the following dates.

First round interview/presentation (if relevant): Wed 25 October – Fri 27 October

Second round interview: Tue 31 October – Sun 3 December

Further information

For full details about the role and to apply, please visit our website.

The closing date for this position is 18/10/2023 at 17:00