BFI Replay Engagement Officer

Salary: £32,952-£38,613 per annum

The BFI is seeking an Engagement Officer to be responsible for leading on all outreach and engagement activity around BFI Replay, a free to access digital archive of thousands of digitised video and television programmes available in UK public lending libraries.

The Engagement Officer will be responsible for delivering front-line support to the libraries and working closely with the marketing and events marketing manager and Outreach and Engagement Manager to create and deliver a long-term public and library engagement strategy with Replay at the heart.

This post is made possible through generous funding through the Esmée Fairbairn Foundation.

Fixed Term Contract: for 3 years

Key responsibilities

• Create, coordinate and implement a BFI Replay UK-wide outreach and engagement programme with UK-wide libraries, communities and partners of BFI Replay
• Act as main point of contact for BFI Replay engagement work – managing email correspondence and contact form inquiries
• Provide front-line customer support, troubleshooting technical issues and advising as required on IT solutions.
• Collaborate with digital product and platform teams to coordinate third line support provision and to report technical issues with the service
• Support new enquiries from library services and their registration and onboarding process (technical & service)

We are looking for candidates who have:

• Experience of delivering workshops and the creation of accompanying supporting materials
• Experience of event programming and management, public engagement including public speaking
• Good understanding of digital products and services, with experience of supporting customer engagement for a digital service
• Good communication and presentation skills with the ability to deal effectively with people at all levels

A full list of responsibilities and minimum requirements can be found in the job description.

About the BFI

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.

At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.

Further details

Further details about the role, the BFI and our benefits can be obtained by visiting the BFI website.

The closing date for applications is 23:59 on Tuesday 5 March 2024

First interviews will be held on w/c 11 March 2024

The closing date for this position is 05/03/2024 at 23:59