So you’ve started working in a front of house role in a cinema or a film festival. Do you want to do it to the best of your ability? Do you want to make sure you’re prepared to welcome all audience members? How do you make sure you are safe and confident in your work? Do you understand your workers’ rights?
This online guide from the Independent Cinema Office features experts teaching crucial lessons for anyone who works in audience-facing roles in cinema. Intended as a complement to specific in-house training, this guide covers:
- Why front of house work matters
- How to deal with difficult customers
- Understanding important rights and responsibilities (including your entitlements as a worker)
- Welcoming disabled audience members
- Checking your biases and understanding how to welcome people from all backgrounds
And much more. We’ve pulled together five industry experts with decades of experience to help guide you on your journey. It’s everything you need to get started in a front of house role so you can continue to value yourself and the contribution you make to your venue. If you have already enrolled for the course, you can login via your Student Dashboard. If you have any issues accessing the course content, please get in touch: info@independentcinemaoffice.org.uk
Course Instructors
Institutional Licence
For organisational-wide use. Once purchased, you will receive a course enrollment link to share with your front of house staff.
Price before VAT: £83.33 VAT: £16.67 Total: £100
Individual Licence
For use by individual front of house staff.
Price before VAT: £12.50 VAT: £2.50 Total: £15
Job Seeker Licence
For those who are currently unwaged – which here means you have applied for or receive Universal Credit, Jobseeker’s Allowance, Employment and Support Allowance, Personal Independence Payment or Carer’s Allowance or are a student in higher education.
Introduction
The fundamentals of welcoming and working with audiences
Working with disabled audiences members
Understanding your rights and responsibilities as a worker
Helping make an inclusive cinema
Next Steps
Institutional Licence
For organisational-wide use. Once purchased, you will receive a course enrollment link to share with your front of house staff.
Price before VAT: £83.33 VAT: £16.67 Total: £100
Individual Licence
For use by individual front of house staff.
Price before VAT: £12.50 VAT: £2.50 Total: £15
Job Seeker Licence
For those who are currently unwaged – which here means you have applied for or receive Universal Credit, Jobseeker’s Allowance, Employment and Support Allowance, Personal Independence Payment or Carer’s Allowance or are a student in higher education.