Front of House Staff

Salary: £12.21 p/hr

The Phoenix Cinema is looking for talented people who have a passion for film, can provide exceptional customer experiences, and who have the flexibility to work cinema hours to join their FoH team.

Role details

• Permanent
• Part-time (minimum one shift per week)
• Evening and weekend work will be required
• For more details, please visit the Phoenix Cinema’s job page.

Role responsibilities

• Provide a welcoming, professional atmosphere and excellent customer service to all visitors of the Phoenix Cinema and Café.
• Assist in ensuring the safety and comfort of members of the public.
• Deal effectively with customer bookings and enquiries in person and over the telephone.
• Sell tickets, food and drink in the kiosk and record cash takings accurately.
• Direct and assist members of the public in getting to their seats.
• Ensure public areas are well presented and fully stocked.
• Assist with stock monitoring and regular stock takes.
• Clean the auditorium between shows and other areas as needed.
• Report any building maintenance or other issues to the duty manager.
• Adhere to the Phoenix Cinema’s staff rules and regulations.
• Adhere to all fire and health and safety procedures.
• Abide by and enforce appropriate licensing regulations including Film Certification and Alcohol legislation.
• Attend regular staff meetings and training as required.
• Assist with mailouts and other admin tasks as required.
• Complete any other duties as reasonably required.

Person specifications

• Dynamic, personable individuals who can provide memorable customer experiences
• A passion for film
• An attitude that is positive, hardworking and adaptable
• Previous experience will be viewed favourably, but is not essential

How to apply

Please email jobs@phoenixcinema.co.uk with your CV and a short cover letter outlining what you could bring to the role.

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The closing date for this position is 18/12/2025 at 17:00