Cinema Assistants

Salary: £12.60 p/hour

Filmhouse is seeking enthusiastic and customer-focused Cinema Assistants to contribute to the relaunch of a key cultural venue in Edinburgh.

Working across the box office, ushering and public areas, Cinema Assistants will play a vital role in delivering a great cinema experience for all Filmhouse audiences, offering excellent customer service, sharing knowledge about the programme, and helping keep everything running smoothly day to day.

Role details

• 3x full-time (35 hours p/week) and 7x part-time (18 hours p/week) roles available
• Permanent
• Daytime, weekend and evening work will be required
• For full details, please visit Filmhouse’s Cinema Assistants page.

Role responsibilities

• Welcome and assist all visitors in a friendly, professional, and inclusive manner.
• Sell tickets and memberships using INDY POS system.
• Scan tickets, guide audiences to their seats, and monitor auditoriums during screenings.
• Provide accurate and helpful information about films, events, and the organisation’s other activities.
• Answer phone calls and respond to customer enquiries.
• Keep all public areas – including foyers, toilets, and auditoriums – clean, safe, and presentable.
• Assist customers with access needs and help ensure the venue remains inclusive for all.
• Support the smooth running of screenings and events.
• Report any issues related to customer service, health and safety, or equipment.
• Adhere to all relevant procedures, including fire safety, licensing, and health and safety policies.
• Carry out any other reasonable duties as requested by the Duty Manager or Cinema Manager.

Person specification

Essential

• Experience in a busy customer service, retail, hospitality, or similar public-facing role.
• Excellent communication and people skills, with a friendly and professional manner.
• Comfortable working in a fast-paced environment and dealing with a variety of customer needs.
• Technically confident and able to use point of sale systems (training on INDY will be provided).
• Reliable, punctual, and able to work flexible hours, including evenings and weekends.
• A team player who takes pride in delivering great service and maintaining high standards.
• An interest in film, arts, or cultural events.

Desirable

• Experience working in a cinema, arts venue, or similar environment.
• Experience supporting customers with access needs.
• Basic knowledge of health and safety, fire safety, or access provision in public venues.
• First aid training.
• Knowledge of the INDY POS system.

How to apply

If you would like to be part of shaping the future of Filmhouse please send your CV, a covering letter and details for two referees to recruitment@filmhouse.org.uk. You can also email this address if you have any specific questions.

Please also complete the EDI Monitoring Form, which can be found on Filmhouse’s Cinema Assistants page.

The closing date for this position is 30/04/2025 at 23:59