Hospitality Supervisor

Salary: £13.10 p/hour

Filmhouse is seeking a Hospitality Supervisor to work closely with the Food & Beverage Manager to deliver high-quality food in a fast-paced, creative environment, ensuring consistent preparation, service standards, and a positive guest experience.

The ideal candidate will be an enthusiastic and customer-focused hospitality professional with hands-on experience in bartending, table service, and supervisory responsibilities. Adept at creating a welcoming environment, taking and delivering orders efficiently, and preparing a wide range of beverages. Experienced in running shifts in the absence of the Food & Beverage Manager, including cashing up, delegating tasks, and overseeing team performance to ensure smooth operations. Skilled in multitasking in fast-paced settings while maintaining high standards of service and cleanliness. Committed to enhancing guest satisfaction through friendly interactions, attention to detail, and a team-oriented approach. Eager to contribute to a dynamic team and grow within the hospitality industry.

Role details

• Full-time (though part-time positions may be available)
• Permanent
• Weekend and evening work will be required.
• For full details, please visit the Filmhouse’s Hospitality Supervisor page.

Role responsibilities

• Greet guests warmly and deliver exceptional customer service throughout their visit.
• Efficiently take and serve food and beverage orders in a timely and courteous manner.
• Maintain clean and presentable tables and service areas throughout the shift.
• Prepare and serve drinks while ensuring quality, consistency, and proper presentation.
• Verify customer identification in compliance with Scottish licensing regulations.
• Operate tills and process payments with accuracy and attention to detail.
• Ensure cleanliness and hygiene standards are upheld in all guest and staff areas, including restrooms and seating zones.
• Oversee daily operations and lead shifts in the absence of the Food & Beverage Manager.
• Delegate tasks to team members to ensure efficient and consistent service delivery.
• Perform end-of-day procedures, including cashing up and closing down service areas accurately.

Person specification

Essential

• Strong communication and people skills.
• Ability to work flexible hours, especially evenings and weekends.
• Experience in hospitality or customer service.
• Knowledge of food and drink service.

Desirable

• Experience in a similar role in hospitality or customer service.

How to apply

If you would like to be part of shaping the future of Filmhouse’s iconic bar, please send your CV, a covering letter and details for two referees to recruitment@filmhouse.org.uk. You can also email this address if you have any specific questions. The Closing Date for Applications is 9th May. Please be advised that applicants will be interviewed on a rolling basis. As such, it is possible that we may close applications before the advertised date, and we would therefore encourage early applications.

Please also complete the EDI monitoring form, found at the bottom of Filmhouse’s Hospitality Supervisor page.

The closing date for this position is 30/04/2025 at 17:00