Box Office Manager

Salary: £31,000-34,000

Rich Mix is looking for a Box Office Manager to oversee and deliver the sales and ticketing operation, and manage the box office team, inspiring them to deliver the highest level of customer service.

Role details

• Full-time
• Permanent
• For full details and to apply, please visit the Rich Mix jobs page

Role responsibilities

The Box Office Manager is responsible for the smooth and effective running of Rich Mix’s box office function and management of the box office team. They will work closely with both the Marketing and Communications team and Programming team to managing the ticketing system, analysing sales trends and using customer data to inform pricing strategies, promotional campaigns and audience development initiatives.

The Box Office Manager will oversee and deliver the sales and ticketing operation, inspiring and motivating the Box Office team to provide an excellent experience for customers, artistic partners, and residents, while ensuring Rich Mix’s values are embedded throughout the customer experience. They will maximise the use and implementation of Rich Mix’s box office system, Spektrix, and partner system, DICE, optimising their functionality to drive efficiency, insight, and audience engagement.

Person specifications

• Experience working in a box office within a venue and/or cinema.
• Proficiency in ticketing systems, including event setup, reporting, and database management.
• Experience handling cash and financial transactions.
• Experience using sales, audience, or purchasing data to support decision-making.
• Strong numeracy skills and proficiency in Microsoft Excel and Word.
• Knowledge of GDPR and data protection legislation related to customer information.
• Experience in line-managing a team, including training, motivation, and performance management.
• Ability to work both independently and collaboratively within a busy team.
• Proven ability to deliver high standards of customer service in a fast-paced, public-facing environment.
• Confident communicator, able to liaise professionally with internal teams, promoters, artists, and
  customers.
• Strong organisational skills with the ability to multi-task and prioritise workload effectively.
• A confident, personable, and friendly manner with a proactive, can-do attitude.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to work under pressure.
• A genuine passion for the arts, live events and cinema and a keen interest in the work, mission, vision and values of Rich Mix.
• Understanding of the importance of inclusion and diversity in the workplace.
• Understanding of the importance of working in an environmentally sustainable manner.

How to apply

Applications are via the online application form.

Follow the link below:
https://richmix.org.uk/jobs/box-office-manager/

The closing date for this position is 10/03/2025 at 17:00