Guest Services Assistant

Salary: £25,350 pro rata

Edinburgh International Film Festival (EIFF) is seeking a Guest Services Assistant to assist with the administration and delivery of all arrangements to support the Festival’s many visiting filmmakers, industry and press guests.

Role details

• Fixed-term contract, 28 July – 21 August 2025
• Working pattern: 5 days a week by agreement within standard office hours of 9.30 to 17:30, Monday to Friday
• For full details (including person specifications), please visit the EIFF job portal.

Role responsibilities

Under the instruction of the Guest Services Manager, the role will assist the Guest Services Coordinators who arrange travel, accommodation, hospitality and itineraries for filmmaker, industry and press guests. You will support the administration of all guest arrangements and itineraries, and help ensure records are kept up to date at all times. The role involves working in a fast paced environment with a team working to tight deadlines with strict budgets whilst consistently providing excellent customer service to all visiting guests. The role requires communicating effectively and professionally by email and phone, as required.

During the Festival the role will be required to support the management of guest attendance at screenings, events and functions and assist with hospitality arrangements, often liaising directly with guests.

The Guest Services Assistant sits within the Guest Services team, including Guest Services Manager, Guest Services Coordinators, Registrations Coordinator, Registrations Assistant, Hospitality Coordinator, Guest Drivers Coordinator, Guest Drivers Assistant and Guest Drivers.

How to apply

How to apply: Please email your CV and cover letter (no longer than 1 page of A4) to recruitment@edfilmfest.org with the job title in the subject heading

Deadline for applications: Midday on Wednesday 9 July 2025

Interviews: W/C 14 July 2025

About EIFF

Edinburgh International Film Festival (EIFF) is the world’s oldest continually running film festival and, in 2024, relaunched as a brand new entity with a new board of industry leaders. Honouring 70+ years of festival history, EIFF showcases the very best filmmaking talent in a re-energised format that is rooted in a local Scottish context whilst embracing the international diversity of creative expression.

Helmed by CEO & Festival Director Paul Ridd and Festival Producer Emma Boa, the team works to create a world-class showcase for independent film and filmmaking talent.

The closing date for this position is 09/07/2025 at 12:00