Front of House Team Member

Salary: £10.50 p/h

The Living Room Cinema in Chipping Norton are looking for Front of House Team Members to ensure the smooth running of the Front of House Operation for their new venue.

ABOUT THE LIVING ROOM CINEMA

Created by the team behind the highly successful and respected Living Room Cinema in Liphook, your local cinema will be a welcoming home from home at the heart of the community; a local cinema like you’ve never experienced before. We care about our surroundings, our environment, our experience, and our people, but most of all we care about our guests.

CHIPPING NORTON

Our new venture in Chipping Norton will be a 2-screen boutique cinema with a vibrant Café/Bar which transforms to an elegant evening wine and cocktail bar. The film programme will consist of new releases, arthouse cinema, classic movies as well as special evenings with Q&A’s, and The Little Living Room, our delightful weekend Kids Club.

The Living Room Cinema Chipping Norton will be a welcoming, cultural hub for the Chipping Norton community and our Front of House team will be an essential part of making our venue a destination spot.

ABOUT THE ROLE

Front of House Team Members will become brand ambassadors for The Living Room Cinema Chipping Norton. As a Front of House Team Member, you will be responsible for always delivering outstanding customer service whilst also identifying and meeting individual guest needs to ensure a first-class cinema experience.  You will support the cinema team by promoting our company values and maintaining an efficient cinema operation aligned with our policies and procedures, whilst safeguarding our excellent reputation with our customers and community.

Due to the nature of our business, weekend and evening work is required for this role. Please only apply if you are able to work evenings and weekends on a regular basis.  Applicants must also be available over all school holiday periods including half terms, summer holidays, Easter and Christmas (exc. Christmas Day).

At this time, we are only looking for applicants over the age of 18.

Job Title: Front of House Assistant

Contract Type:  Part-time Hours 4-20 per week.

Reporting to: General Manager

Salary: £10.50 p/h

Purpose of the role – To ensure the smooth running of the Front of House Operation for The Living Room Cinema Chipping Norton.

Key Working Relationships:

• General Manager
• Duty Managers

Role Responsibilities:

• To be polite, friendly and welcoming to all guests and visitors.
• To sell and check tickets on entry to The Living Room Cinema.
• To become a competent multifunctional team member in all operational aspects of the role including confidently assembling and serving our food and beverage offering in a quick and efficient manner, maintaining high levels of service throughout (tasks including preparing and serving speciality coffee, cocktails, handmade food and more). Coffee Barista training will be offered.
• To minimise retail loss by maintaining effective merchandising of our products and accurately recording wastage when appropriate.
• To confidently challenge and enforce identification checks for age-restricted products including films and alcohol sales through appropriate policy and procedures (BBFC Certification / Challenge 25).
• To give accurate information about any of the content showing and using knowledge of film genres and show times, confidently recommending titles to guests.
• To actively combat film piracy by carrying out robust auditorium checks and appropriate monitoring techniques.
• To actively promote the value and benefits of our membership scheme to our non-member customers.
• To accurately record all sales transactions through electronic point of sale.
• To remain vigilant around the cinema and ensure safety and security throughout the working day.
• To maintain high levels of cinema cleanliness and safety through operational vigilance.
• To follow all relevant Food Hygiene regulations and Health & Safety policies.
• To complete accurate food safety documentation to establish full audit compliance.
• Adhere to all policies and procedures set out by the business.
• To undertake any other duties that may reasonably be required by the General Manager or Duty Managers.

Person Specification:

• Experience or a strong interest of working in a venue, hospitality, festival or customer experience operation. Experience of also working within a food and beverage role or a bar environment is also highly desirable.
• Excellent timekeeping and organisation skills with the ability to adapt to new situations and learn new skills.
• Outstanding attention to detail.
• Have the ability to work independently and demonstrate initiative.
• Retail and cash handling experience desirable; comfortable working with IT.
• Have a real passion for integrating the cinema into the heart of the community.
• Good interpersonal and communication skills and an ability to interact clearly and confidently with a diverse range of people including key stakeholders in the business.
• Excellent problem-solving capabilities.
• Willingness to work flexibly and at key business times including evenings, weekends, school holidays and public holidays.
• Take pride in your own performance and the quality of the work delivered.
• Be a real self-starter and determined to succeed with the drive to deliver outstanding results.
• A current First Aid at Work certificate is desirable.
• Passionate about the Arts, particularly film.
• A fabulous sense of humour.

Why Work For The Living Room Cinema?

Put simply, we will strive to be one of the best employers in the area.  We want to be known for providing a rewarding and stimulating working environment, showing flexibility and understanding towards our employees.

As well as competitive pay and an employer pension scheme, you can enjoy a range of other perks and benefits such as cinema tickets, a generous holiday allowance and other employee benefits.

Most of all though, we strongly believe that you should love what you do. We will make sure that it is always a pleasure to come to work and, like us, you will be proud to work for The Living Room Cinema.

Applications

Please apply with your CV and cover letter to gm.chippingnorton@thelivingroomcinema.co.uk

The closing date for this position is 31/05/2023 at 23:59