Front of House Duty Supervisor

Salary: £11.09 per hour

Watershed is looking for a Front of House Duty Supervisor to join their team.

Purpose of job

During shifts the post holder will oversee front of house activities and support the smooth running of customer facing areas ensuring the highest level of customer experience is provided at all times.

• Hours: Part time, 16 hours a week
• Contract type: Permanent

Main responsibilities

• Oversee all public facing areas of Watershed ensuring smooth operation and delivery of excellent customer experience
• Support Box Office Supervisor by providing front desk cover and assisting with distribution of tickets to customers where required
• Support events team in delivery of events and conferences.
• Working closely with the technical team and producers to ensure all events are started on time, and to the highest presentation quality
• Supporting the cinema team by welcoming any guest speakers or partners for public facing events
• Support the FOH team in managing audiences within the auditoria
• Ensure effective communication via radio system
• Work closely with Box Office team to ensure excellent customer experience and smooth operational delivery of all ticketed events
• Maintain a safe, clean and welcoming environment at all times by monitoring the building and its facilities
• In the absence of the facilities team, react to and report any maintenance issues that may arise on shift
• Ensure security of premises whilst on duty, including opening and/or closing of building and all areas within it to protect property, personnel and the public
• Act as fire warden managing the evacuation in the event of a fire alarm activation
• Act as duty first aider alongside Café Bar Duty Manager

Key performance indicators

• Duty Management team are well supported by a responsive and flexible approach
• Excellent customer service with positive feedback from clients
• Excellent communication within the team and with all other departments
• Smooth running of departmental activity
• Acts responsibly in an emergency
• Acts in the interest of health and safety of customers and staff

Essential criteria

Leadership Skills
Proven experience leading teams in a busy, dynamic environment

Excellent Communication Skills
An ability to communicate effectively with a variety of people

Confident and Assertive
Demonstrable experience managing challenging situations

Teamwork
Experience working collaboratively within a team to achieve a common goal

Customer Service Experience
Proven experience in a customer-focused environment

Further information

Find out more about the role and apply via our website.

The closing date for this position is 03/03/2023 at 17:00