Duty Manager - Wimbledon

Salary: £14.15 p/hr

The purpose of the role:

The Duty Manager has an essential role to play as part of the cinema management team. The Duty Manager will lead by example providing excellent customer service, be a problem solver, maintain high standards and will provide support and guidance to members of the Curzon team.

Role responsibilities:

• Provide excellent customer service at all times and ensure others in the team do.
• Act as a point of escalation for any customer queries when the most senior employee on shift.
• Proactively look for ways to improve the experience for every customer.
• Be welcoming, professional and approachable.
• Have a thorough working knowledge of all Curzon products and look for opportunities to promote and sell, including membership, food and beverage, Curzon Film and Curzon Home Cinema.
• Act as an ambassador for Curzon at all times, including other areas of the business such as Curzon Home Cinema and Curzon Film by demonstrating the brand values.
• Be a problem solver, look for creative ways to find a positive outcome to any problem, with the customer experience always being the primary driver.
• Working with the Events team to provide a professional experience for all customers and clients using Curzon as a venue to host an event.
• Induct and train new members of the Curzon team using your expertise to provide guidance and support in accordance with Curzon values.
• To comply with Curzon’s policies and general operational standards and procedures at all times.

Role requirements:

• Personable, approachable and welcoming demeanour.
• Leads by example to provide top class customer service at all times.
• Strong communication skills, confidence and natural leadership.
• A demonstrable ability to effectively delegate tasks.
• Positive, proactive and solution-oriented approach.
• Flexibility and a ‘can-do’ attitude
• Willingness to act as an ambassador for Curzon at all times.
• A strong work ethic.
• Experience of working in a customer service or hospitality environment.
• A genuine and demonstrable interest in film, cinema and a passion for Curzon and
  what it stands for.

How to apply:

Please email your CV and Cover Letter to recruitment@curzon.com with the subject line “Duty Manager – Wimbledon”.

The closing date for this position is 01/10/2024 at 23:59