Duty Manager

Salary: £14.03 p/h

Picturehouse in Henley-upon-Thames is seeking a new Duty Manager to support the General Manager, with particular focus on motivating the Customer Service teams.

Role details:

• Full-time (40 hours)
• Permanent
• Includes some evening, weekend and Bank Holiday work

Role responsibilities:

• You will support the General Manager in all operational running aspects of the cinema from delivery of all business KPIs to ad-hoc project work and assuming the role of duty manager when needed.
• You will motivate and impassion the cinema customer service teams to deliver against sales & performance targets, ensuring the venue is kept to Picturehouses high standards and of course, deliver only the best end-to-end customer experience
• You will help create a fun & inclusive work environment where your colleagues are able thrive and grow within their roles.
• You will help improve the cinema’s commercial operations through controllable P/L, petty cash expenditure, minimizing risk of losses through stock loss, and maximising on-site revenue opportunities.

Person specifications:

• You have experience supervising small teams within customer-facing industries that align closely with the cinema, such as hospitality and retail. This will include setting expectations, driving new sales initiatives and helping them strive for performance excellence.
• You DON’T need cinema experience but having a passion for movies, the world of entertainment and the arts will go a long way!
• You must be happy working at key business times, which includes some evenings and weekends depending on film programming, new releases and on-site events.
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here – About us–  Picturehouse; Our People, Our Purpose

How to apply:

To apply, head to the Cineworld jobs portal and submit an application.

The closing date for this position is 07/11/2024 at 23:59