Customer Care Operator

Picturehouse Cinemas


Salary: £9.60/hour

Picturehouse is looking for an enthusiastic and experienced Customer Care Operator to join the team in their established central call centre.

At the Picturehouse Cinemas Customer Care department, we handle email and phone enquiries from customers and members from our 26 Picturehouse cinemas across the UK. Based above the Ritzy Picturehouse in Brixton, we deliver a personalised, comprehensive service in a close-knit collaborative team. Our offices are open 10am to 6pm, seven days a week.

We’re now looking for an enthusiastic and experienced Customer Care Operator to join the team in our established central call centre for Picturehouse Cinemas.


The successful candidate will have previous customer service experience and a real passion for delivering great customer service in a fast paced environment, ideally with previous work in a call centre environment but this is not essential.

The key to this role is providing a first class service at every turn, keeping in mind both the business and customers’ needs.

Emphasis within this role is on providing a helpful, friendly, and personalised service to callers and maintaining the human side of customer service. We pride ourselves on an individual, non-scripted way of working.

Candidates must be highly articulate with excellent communication and IT skills as well as possessing the ability to be resilient and perform well under pressure.

Please note there is a requirement to work 24 hours per week (with overtime opportunities) over any of the seven days with some shifts being evening and weekends.

We offer an hourly rate of £9.60 plus bonus opportunities.


To apply for this position please send your CV and cover letter to with “Customer Care Operator” in the subject line by Sunday 27 February 2022.

The closing date for this position is 27/02/2022 at 23:59

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