Assistant Manager

Salary: £31,000 - 33,000

The Chiswick Cinema is seeking a new Assistant Manager to ensure smooth daily operations, to support the General Manager and to provide excellent customer service.

Role details:

• Full-time
• Permanent
• Includes some weekend and evening work

Role responsibilities:

Operational Efficiency & Staff Management 

• Oversee daily operations of the cinema, ensuring that all film screenings, events, and services run on time and meet high operational standards.  
• Ensure health and safety protocols are followed to mitigate incidents. 
• Maintain the highest operational standards throughout the cinema. 
• Ensure all business compliance requirements are met. 
• Be actively present on shifts, providing leadership, coaching, and support to the team. 
• Collaborate with senior management to meet business targets. 
• Handle opening and closing duties as needed. 
• Take a proactive role in ensuring that the cinema adheres to all health, safety, and fire regulations, including risk assessments, emergency procedures, and regular safety audits.  
• Ensure all staff are trained in health and safety practices, including fire evacuation drills and first aid protocols.  
• Conduct routine inspections to guarantee all equipment, including projection and kitchen facilities, meets safety standards.  
• Maintain accurate records of incidents, accidents, and compliance checks, reporting any breaches to the General Manager.  
• Assist in recruitment and lead the induction of new staff members. 
• Effectively allocate resources to maintain high operational standards. 

Customer Service Excellence: 

• Foster a customer-centric environment, coaching and developing the team to enhance the customer experience. 
• Monitor and relay customer feedback to the management team. 
• Promote awareness of films, food, and beverage offerings. 
• Lead the team to deliver exceptional service across all areas of the cinema. 

Financial Management: 

• Maximise revenue opportunities through effective management of food, beverage, and membership sales. 
• Minimise financial risk by managing stock counts, wastage, and damages, ensuring proper stock rotation on a first-in, first-out basis. 

Role requirements:

• At least three years of management experience, ideally in a cinema setting. 
• A proactive, creative, and results-driven approach to work. 
• Strong communicator, able to engage with all levels of the team and external contacts. 
• A genuine passion for film and an outgoing, engaging personality. 

How to apply:

If this sounds like you, we’d love to hear from you. Please submit a CV and Covering Letter as to why you think you are suitable for the role via the Trafalgar Entertainment Recruitment Portal – search for “Assistant Manager”.

The closing date for this position is 04/11/2024 at 23:59